- Jewelry should be protected from contact with water, perfume, cosmetics and detergents. Please take it off before going to the pool, shower or gym.

- To preserve the gold and white rhodium plating for a longer time, our jewelry should be stored separately from other jewelry, in closed original boxes.

- Gold and white rhodium plating does not last forever - on average, it needs to be restored once a year. We provide a service to restore the coating.

- Even with proper storage, gold or white rhodium jewelry can tarnish due to individual skin secretions.

- If silver jewelry with plating gets wet in fresh water, nothing will happen to it, but the service time of the gilding and rhodium will be reduced. 

- The service time of the coating depends on the careful care and individual characteristics of the skin.

- Warranty repair of silver jewelry is provided within 6 months from the date of purchase.

- Warranty repair of silver jewelry does not include the replacement of lost or damaged elements, including pearls and precious stones. A new part is paid for separately.

- The warranty does not cover plating (gold and white rhodium plating).

- After 6 months after the purchase date, any repairs in case of breakage are paid by the buyer. 

- Warranty repairs and polishing of gold jewelry are available for as long as the ORXATA brand exists.

- Warranty repair of gold jewelry does not include the replacement of lost or damaged elements, including pearls and precious stones. A new part is paid for separately.

 

Approximate prices for plating restoration, cleaning and repair:

- rhodium or gilding plating restoration - from 60 UAH per gram of jewelry

- repair of jewelry without replacing parts - from 100 UAH, depending on the complexity of the repair

- replacement of a silver part - from 150 UAH, depending on the complexity of the repair and the weight of the part

- replacement of a gold part - is calculated depending on the complexity of the repair and the weight of the part

- ultrasonic cleaning - from 100 UAH 

 

Please note that we accept for repair only ORXATA brand jewelry