Shipping policy
This Shipping Policy applies to purchases made through orxata.jewelry, operated by LLC “INGENUEER” (identification code 46522003), trading under the Orxata Transforming Jewelry™ brand.
1. Order Processing and Dispatch
Sterling Silver Jewelry
Silver jewelry is generally dispatched within 5 business days after order confirmation.
14K Gold Jewelry
Gold jewelry is made to order and generally dispatched within 10 business days after receipt of the required 50% deposit or full prepayment.
Business days exclude weekends and public holidays in Ukraine.
Processing times are estimates and may vary due to production requirements, order volume, or circumstances beyond our reasonable control.
If we anticipate a material delay, we will contact you using the details provided with your order.
Once your order has been dispatched, you will receive an email containing the available tracking information.
2. Delivery Within Ukraine
We deliver throughout Ukraine using Nova Poshta.
Orders are shipped to the Nova Poshta branch selected during checkout, subject to carrier availability.
Shipping within Ukraine is free of charge.
Delivery typically takes 1–3 business days after dispatch.
Delivery times are estimates and may be affected by carrier operations, security conditions, or other circumstances beyond our reasonable control.
If a customer refuses delivery without a valid legal reason, we may seek reimbursement of reasonable, documented shipping and return costs to the extent permitted by applicable law.
3. International Shipping
We offer international shipping to destinations supported by our shipping partners.
International orders are generally shipped using Ukrposhta Priority Mail. Final delivery to the recipient is typically handled by the national postal operator in the destination country.
Estimated delivery time is 10–20 business days after dispatch, depending on the destination and local postal services.
International shipping is free for orders over €450.
For orders below €450, shipping charges are calculated at checkout based on the delivery destination.
Estimated delivery times do not include order processing or production time.
Please allow approximately 5 business days for silver jewelry and 10 business days for made-to-order gold jewelry before dispatch.
Delivery estimates are not guaranteed and may be affected by customs clearance, international transit, local postal operations, or other circumstances beyond our reasonable control.
4. Customs Duties and Taxes
Import duties and taxes are handled differently depending on the delivery destination.
Ukraine
The price displayed at checkout is the final product price. No additional import duties or taxes are payable upon domestic delivery.
European Union
Prices for customers in the European Union include applicable import duties and taxes. Customers are not expected to pay additional customs duties or import taxes upon delivery.
United States
Prices for customers in the United States include applicable import duties and taxes. Customers are not expected to pay additional customs duties or import taxes upon delivery.
Other International Destinations
For destinations outside Ukraine, the European Union, and the United States, import duties, taxes, customs processing fees, or similar charges may apply upon delivery.
Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility and are not included in the displayed product price.
Customs regulations and charges vary by country. Customers are responsible for complying with applicable import requirements.
If an unexpected import charge is requested for a delivery to the European Union or the United States, please contact us at clientcare@orxata.jewelry before making payment.
5. Customs Clearance and Delivery Delays
International shipments may be subject to customs inspection and clearance procedures.
Customs processing times are outside our direct control and may affect the estimated delivery date.
We are not responsible for delays caused solely by customs authorities or shipping carriers where such delays are beyond our reasonable control. However, this does not exclude or limit any mandatory statutory rights or remedies available to customers.
Customers may be asked to provide information reasonably required for customs clearance or delivery.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order has not yet been dispatched, please contact us promptly at clientcare@orxata.jewelry to request an address correction.
We cannot guarantee that shipping information can be changed after dispatch.
Where a shipment is delayed, returned, or requires redelivery due to incorrect or incomplete information supplied by the customer, reasonable additional shipping costs may be charged to the customer, to the extent permitted by applicable law.
7. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a shipment, the parcel may be returned to us by the carrier.
Where the refusal or failure to collect is not justified by an applicable statutory right or by our failure to fulfil the order correctly, we may seek reimbursement of reasonable, documented additional costs, including return shipping or storage fees, to the extent permitted by applicable law.
Any refund or deduction will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.
Refusing delivery does not necessarily constitute a valid exercise of a statutory right of withdrawal. Customers wishing to cancel or return an order should notify us using the procedure described in our Return and Refund Policy.
8. Lost, Missing, or Misdelivered Packages
If your order has not arrived within the expected delivery period, please contact us at clientcare@orxata.jewelry.
We will assist in investigating the shipment with the relevant carrier.
Where a parcel is lost or misdelivered before the risk of loss has legally passed to the customer, we will provide an appropriate remedy in accordance with applicable law.
A carrier’s tracking status indicating that a parcel has been delivered does not automatically exclude a customer’s statutory rights where the parcel was not actually received.
Where delivery problems result from incorrect information supplied by the customer or other circumstances for which the customer is legally responsible, our obligations will be determined in accordance with applicable law.
Nothing in this section limits mandatory consumer rights concerning delivery or the transfer of risk.
9. Contact Information
For shipping questions, tracking assistance, or delivery issues, please contact:
Orxata Transforming Jewelry
Operated by LLC “INGENUEER”
Identification code: 46522003
Email: clientcare@orxata.jewelry
Website: orxata.jewelry
